customer service representative Job Reviews
Women who are customer service representatives have an overall job satisfaction level of 2.7, 40% of them believe there is gender equality in their firms, and make an average salary range of $0-$25k.
Expect to see many men hired off the street for positions women have applied for. Worked at my location for 2 and a half years with excellent reviews and customer compliments but have been passed up for 4 promotions. Every time a man was given the position over a woman.
Be prepared to put on your armor each day. If you have a disability they will accommodate you, but you have to fight for it. Be prepared to be told they lost your documents verifying you need for the accommodation each time your team changes.
Customer Service is one of the most stagnant positions. Hardly any room for growth.
I worked here for about a year and women would land supervisor roles but rarely management.
Women are pushed into these positions strictly because the company wants "friendly" aka pretty faces to sit at the desk. There were often male clients who took advantage of the women at the front by lingering and pushing the bounds of professional conversation (with winks and compliments) and management did not pursue any action to change this dynamic.
The company lacks clear communication with employees regarding expectations and daily work tasks. Training is minimal before being put on the phones, and the product line is constantly being changed without informing customer service. It makes it very difficult to know exactly what is and isn't available to recommend to the customer. The website is constantly having errors, and you will likely have to deal with a significant number of IT issues that remain unresolved. You won't get to take your breaks with other employees, and your lunch break is staggered, so you will eat alone every day. No sick leave for hourly employees, and no vacation time at all for your first year. No medical, dental or 401K matching. Don't count on any benefits while you work for Blade-Tech Industries.
There is room for flexibility for 1 off situation were the kid may get sick or school closing for inclement weather. However your work schedule is subject to change every 6 months.
I've worked here over 15 years. They pretty much micromanage you to death. It doesn't matter if you are male or female, they treat everyone the same: lousy. If you bring up a suggestion to your boss, nothing will come of it. Then six months later, your boss suddenly proposes a great idea. It just so happens that it's the same one you had mentioned six months prior. Of course, your boss takes all of the credit. Morale is in the toilet yet they can't figure out why? Maybe they should look in a mirror.
Alot of females work here however the work life balance isnt here. You work the hours they want you to and schedules change quite often depending on what account you are on.
Have not been on leave, but looking through benefits they are offering 12 weeks of unpaid leave. I just started with this company in Oct 2014 and after a year they only allow 2 weeks of vacation. I do not think that this is right.