I remember being so excited. It was and is great company. Of course there are pitfalls as there is with every call center. I wish the call time wasn't focused on so much if the quality is there then should be overlooked.
I worked there for 18 years. When my husband passed away (he was a Mr Mom) the company asked me to come back to work after only 3 days. I hadn't even buried my husband yet. I asked to be part time for a short period of time to help my children transition. I was told I had to come back full time or not at all. I chose my family over the company because they proved they didn't care about a happy work life balance like they always tried to promote.
Job Satisfaction Level
8 paid / 0 unpaid
as long as they dont have a family to take care of
This company is very mom friendly- good work from home policy and maternity leave. It's a bit tougher to be fully virtual and there seems to be a glass ceiling if you are balancing being primary care giver and a career.
LONG DAYS AND ALWAYS HAVING TO DO MORE AND MORE - RAISES IF ANY ARE BASED ON PERFORMANCE RATINGS WHICH ARE DETERMINED VIA A BELL CURVE. AVERAGE INCREASE 1.5% IF YOU ARE NOT AT THE TOP OF YOUR SALARY RANGE. LEADERS DO NOT GET OVERTIME PAY
I worked at American Express for 3 years. I don't have any children, but it always seemed that 50% of the women at any given time were pregnant. That must mean that they liked working at American Express well enough from a work life balance standpoint to choose to have kids.