CO Specialist - CIR

Position Description

Job Title: CO Specialist – CIR*

Job Description: 

Collaborate with Innovative 3Mers Around the World 

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers. 

“3M’s culture is driven by curious, spirited and collaborative people who are constantly asking ‘What if?’ And the many talents of 3Mers around the globe have me incredibly excited about what’s to come next.” – Kristen Ludgate, senior vice president of Human Resources at 3M 

The Impact You’ll Make in this Role 

As a CO Specialist – CIR you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.  

Here, you will make an impact by: 

• End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints
• Must be able to work and handle sensitive/confidential financial data
• Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing
• Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions
• May provide training to new employees and other members of work groups, including customer service, on credit systems and topics. Participates in department process improvement teams

Your Skills and Expertise   

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: 

• Bachelor's degree or higher from preferable business, economics but other degrees are accepted
• Minimum 3-4 years of professional business experience in similar position - customer service, finance, supply chain or sales experience.
• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills.
• Handles a variety of inquiries and develops solutions for moderately complex issues. Strongly deliver and follow Team KPI targets in timely and efficient manner
• Experience with customer service processes and systems – SAP and Sales Force.
• English language capabilities
• Account receivables (AR) knowledge and experience is a must

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gain certifications/co-founding studies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus
• Work Your Way

*At 3M, diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of religion, sex, sexual orientation, gender identity, national origin, age or disability.  

If you want to discover more about D&I at 3M, please visit http://go.3M.com/4i9C