Customer Service Representative (m/f/x)

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Job Title: Customer Service Representative  (m/f/*)

Job Description:

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M

The impact you have in this role.

As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• To liaise with the business partners on customer relationship management utilizing SalesForce functionality

• To provide service and support through utilizing various systems across a wide range of products

• To collaborate with all internal stakeholders to ensure we are providing the highest level of service and any queries are resolved in a timely manner.

• Ensuring all transactions always meet required compliance standards and defined Service Level Agreements.

Your Skills and Expertise 

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Minimum secondary level education with relevant work experience           

Additional qualifications that could help you succeed even further in this role include:

• Good written and verbal communication essential in English.

• Use of SAP and Salesforce is desirable.

• Ability to manage change including quickly adapting to new systems and processes.

• Experience of supply chain and logistics is also desirable. 

• Good attention to detail and numerical accuracy

Travel:  5% expected – Should customer visits be required

Role Location: Manchester

Work Your Way - Hybrid/Remote/Office based - All options supported

Remuneration details - £high-reaching dependent on skills and experience plus excellent benefits package.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at https://3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page. 

*At 3M, diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of religion, sex, sexual orientation, gender identity, national origin, age or disability. If you want to discover more about D&I at 3M, please visit http://go.3M.com/4i9C

Learn more about 3M’s creative solutions to the world’s problems at https://www.3M.com or on Twitter @https://3M.Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. Our global Work Your Way initiative gives our employees flexibility in where and how their work can be performed, subject at all times to any location-specific rules and policies that may be in place from time to time (more information on such rules/policies can be provided upon request from the relevant in-location HR).

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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