Administrative Assistant

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this position, you will provide general administrative help to the Electrification Installation Products and secretarial assistance. You will act as a point of contact for enquiries, providing solutions for those within your scope and escalating those that require it. You will be responsible to perform customer services, administrative and receptionist duties under general supervision, utilizing knowledge of established practices and procedures and office equipment. This position is expected to work on location at the Allentown facility full time and is not open for hybrid or remote work. Additionally, relocation assistance is not available for this role.

This position reports to

Operations Manager

Your responsibilities

• Provide superior customer services support between internal sale and distribution center
• Answering telephones, emails and responding to sales inquiries
• Generate documents such as memos and reports, establishing new formats where required. As authorized by requestor, edit punctuation, spelling, grammar and syntax and proofread results for accuracy. Compose correspondence for signature, in response to routine inquiries. May take dictation
• Assistance with timekeeping for hourly associates
• Use a variety of software packages such as word processing, spreadsheet, database fletch (ESED) and graphics, to produce products that typically require applying new formulas and formats or manipulating data
• Screen and organize mail, determine priority, highlight important items and attach relevant information. Process small parcel shipments when necessary. Contact appropriate parties to resolve problems. Establish and maintain filing systems
• Make appointments and coordinate supervisor's schedule. Prioritize own workflow and meet schedule and quality requirements Oversee requests for office services, ensuring proper contacts are made
• Review, audit and submit expense reports and process bills/invoices related to such items as professional dues, subscriptions and supplies
• Assist in the development and execution in the Wave Plan to predetermine ship schedules are met for all customers while maintaining a level workload of activity across all shifts
• Prioritize daily schedule and create reports as needed to monitor, track and measure performance at all levels
• Work closely with Transportation and Customer Service teams to evaluate truck loads, fill expedite request and/or change routing
• Work closely with Inventory teams to ensure inventory integrity when replacement product is needed to fill an order
• Work closed with and Special Handling team to ensure orders are shipped timely
• Monitor and respond to email and phone calls in a timely manner
• Data entry in to Fletch system to catalog Electron Shipping Defect Database entries
• Generate and analyze daily KPI (Key Performance Indicators​) and ESED reports
• Perform general HR assistant functions
• Other duties as deemed necessary or assigned

Your background

• High School diploma required, post-secondary degree strongly preferred
• A minimum of 3 years of relevant full time work experience is required
• Candidates must already have a work authorization that would permit them to work for ABB in the US - sponsorship of any kind is not available for this position

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

More about us

ABB Installation Products Division (formerly Thomas & Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day – orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner.