Associate Field Service Technician

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this position, you will provide technical support for Energy Service in Process Automation Energy Industries in Warminster, Pennsylvania, delivering superior, professional service, remotely or on-site. Your hands-on experience and knowledge of customer needs will help you not only to build strong customer relationships, but also to actively identify and develop new business opportunities.

This position reports to

Regional Service Manager - North

Your responsibilities

• Maintain ABB’s suite of distributed control system (DCS) Symphony Plus hardware and software. Handle customer questions about the state of the ABB system
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations
• Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems. Training on ABB products and services will be provided; however, a basic understanding of computer networks, DCS systems (architecture, project engineering, and HMI/graphic creation) is required in order for the training to be beneficial
• Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks
• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments
• Knowledge installing Windows Operating systems onto servers, clients and Thin clients hardware. Be familiar working with virtual machine
• Assist in planning and coordinating team efforts. Guide less experienced technicians and instruct them in proper and safe operation of equipment. Often work non-standard schedules with exposure to varying environmental conditions
• Be responsible for hands-on execution of projects including startup, commissioning, troubleshooting, preventive and unplanned maintenance Measurement and Analytics products including but not limited to flow, pressure, temperature, level meters and continuous water/gas analyzers. Specific knowledge of mass flowmeters (i.e. Coriolis, Thermal mass, etc.) in a plus
• Ability to provide remote technical support to Customers and keep track of issues until final resolution

Your background

• Bachelor's Degree in Electrical Engineering or a High School Diploma with a minimum 5 years of engineering / field experience
• Minimum 2 years of field engineering experience
• Ability and willingness to travel approximately 80% as required
• Technical skills in startup, commissioning, troubleshooting, preventive and unplanned maintenance of products including but not limited to flow, pressure, temperature, level meters and continuous water/gas analyzers
• Ability to build strong customer relationships
• Demonstrated ability to work effectively with minimum supervision
• Demonstrated interpersonal skills
• Customer service oriented
• Strong computer skills to include Outlook, Excel, and Word
• Candidates must already have a work authorization that would permit them to work for ABB in the US

More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner. #LI-Hybrid