Customer Quality Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

A key role in assisting the sales team, the Customer Quality Specialist prepares sales proposals for Electrification Installation Products (ELIP) in Byhalia, Mississippi. The Customer Quality Support Specialist is the first point of contact for support of post shipping errors from the distribution network for customers and business partners of the Instillation Products Division in United States. In this role and using your customer service skills and knowledge, you will aid the Distribution Center team by reacting to customer inquiries.

This position reports to

Customer Support Manager

Your responsibilities

• Delivering effective solutions to customers with post shipping queries by coordinating with internal resources to resolve the issue
• Monitoring the status of all inquiries to ensure timely and complete resolution
• Ensuring that inquiries are resolved and aiding in any necessary escalation
• Ensuring a positive customer experience by giving them regular updates and clarification
• Observing the overall process and trends across inquiries and identifying improvement areas

Your background

• High School Diplomor or GED and 4 years experience in customer service, call center, or related field
• An Associate’s degree in business, communication or a related field and 2 years experience in customer service, call center, or related field
• Bachelor’s degree
• Preferred experience working as CSR with both telephone and email inquiries in the industrial market
• An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
• Knowledge of principles and practices in customer service
• Knowledge of Microsoft Office 360
• A collaborative, solution focused approach, and strong written and spoken communication skills
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

More about us

ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day – orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner. #LI-Hybrid