Customer Support Cell Leader

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Coordinate the daily work of the customer care team, facilitating cover of other work areas including Imports, Shipping and Reception.

Your responsibilities

• Coordination and execution of Order Entry
• Coordination and execution of LSU Progress calls and updates.
• Supports the Imports Team for holiday cover
• Supports the Shipping Team for holiday cover
• Coordinate support of Reception area on a Rota basis
• Enter Sales Orders onto SAP ensuring a calid Quotation. Work with the Planning Team to update Order Acknowledgement date in line with planned production schedule
• Have a basic understanding of the operations process, capacity, and delivery constraints of suppliers and site.
• Use the production schedules on SAP to communicate revised dates and highlight potential issues to our customers
• Ensure Customer orders are acknowledged on time and in line with factory and supply chain capacity.
• Robust utilization of Business Systems.
• Support and proactively interface with other Functions in order to receive accurate production output and shipping forecasts.
• Meet KPIs for the team
• Attend Tier Meeting as required

Your background

• Effective verbal and written communication skills.
• A proactive thinker with attention to detail.
• Ability to change direction and handle multiple responsibilities and tasks on a regular basis.
• Knowledge and high level user of Microsoft Office tools e.g. Excel, PowerPoint, Word, etc.
• Knowledge of SAP
• Strong organizational skills and attention to detail are required.
• Team attitude; eager to cooperate with others, has exceptional interpersonal-communication skills.
• Experience working within an ISO quality plan is an asset.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.