Why you should apply for a job to ABB:
#85821941
Position summary
Customer Support Specialist
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Customer Support Representative provides customer service to US Process Automation Division business. Engage internal customers and drive efficient services in various administrative areas like quote creation and order entry.
This position reports to
Local Product Group Manager
Your responsibilities
- Provide premium customer service to external and internal customers regarding parts and repair. This service is provided through emails, calls, and live chats with timely responses using Salesforce.com.
- Performs order accuracy through preparation of quotes and orders within BOL and SAP.
- Ensures relevant processes, policies and procedures are correctly implemented and makes suggestions for continuous improvements.
- Oversees the delivery of services by external providers in line with SLAs (Service Level Agreements) for supported business units and report any shortcomings and areas for improvement.
Your background
- Associates degree or Bachelor's degree.
- 2+ years of experience in customer service/order entry or a related field required.
- MS Office experience preferred.
- Previous experience in SAP and Salesforce (or similar CRM).
- Fluent in Spanish & English.
- Call center and/or chat customer services experince.
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
- Knowledge of principles and practices in customer service.
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid
About the company
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...