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Position summary
Customer Support Specialist
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
For the Robotics & Discrete Automation Business we are looking for a Customer Support Specialist who will join our Robotics Customer Care located in Sesto San Giovanni (Milan).
This position reports to
Business Manager - Portfolio
Your responsibilities
- Deal with customers’ orders (agreements, services, training), verifying the correctness and accuracy of the data.
- Order handling mainly in SAP and other company’s tools.
- Invoice, working close Field Service team and Sales.
- Deal with warranties.
- Take care of customer requests, ensuring the best customer experience.
- Take care of customer complaints, looking for solutions to resolve them.
- Comply with the company’s integrity and SOX procedures.
Your background
- Degree, preferably in economics.
- Preferably 2 years of experience in the role.
- Good knowledge of Windows, Excel, Outlook.
- Good knowledge of English language, both written and spoken.
- Good communication skills and strong customer focus.
- Knowledge of SAP and Salesforce is a plus.
More about us
More about us We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. #LI-Onsite Your benefits: • Enjoy a stable employment in a company with a long history in innovation and technology • Collaborate with experienced experts in an international environment • Seize individual development and training opportunities, from job specific to soft skills • Get private medical care (including offers for family members) • Receive attractive remuneration based on your experience and skills, and other financial benefits • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities • Smartworking For further info: Gaia Pinto, Talent Partner ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate
About the company
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...