Why you should apply for a job to ABB:
#85378391
Position summary
Customer Support Specialist
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
You will be working as Customer Support Specialist and will be reporting to Head- Business Development Industry & Ed and will be a part of Robotics & Discrete Automation Business for Machine Automation division, located in Bangalore, India. In this role you will be responsible for supporting the sales assigned organization (Division & Market) and customers throughout the proposal process by preparing technical descriptions of the applied products and technology, determining costs, preparing final documentation and serving as a key technical resource in the assigned area
Your responsibilities
- Required back end support for BDI or Quality & Repairs team and handling customer enquiries in timely manner
- Understanding part codes to create quotations & update master database and informing customers about obsoletion – succession with help of BDI / Quality & Repair team
- Following up with SCM department for order confirmation and checking out material availability in the system
- Co-ordinate with customer for fright charges clarification- Co-ordination with stores for actual charges and co-ordinate with SCM for PI generation after receipt of order
- Ensuring payment from customer and ensure dispatch of available material and keeping checking for material availability for older orders - and process it for closing
- Having co-ordination with SCM department for service order invoices and should be able to handling SAP and CRM systems swiftly
- Informing BDI team about open quotations & take necessary actions to convert it into order with relevant stake holders and checking & confirming monthly billing figure with SCM
- Generating different monthly- Quarterly reports and share with different stake holders in timely manner
Your background
- Diploma in Instrumentation / Electrical / computers Engineering are preferred
- Should have minimum 1-3 Years
- Experience in similar working profile will have added advantage
More about us
ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning. Work model: on site #LI-onsite
About the company
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...