Why you should apply for a job to ABB:
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Position summary
Customer Support Specialist
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Customer Support Specialist is the first point of contact for customers and business partners of the Electrification Business in Mexico. In this role and using your customer service skills and knowledge, you will aid the business team by reacting to customer inquiries.
This position reports to
Project Operations Manager
Your responsibilities
- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.
Your background
- Bachelor´s degree in Electrical, Industrial, Mechanical Administrator, Mechatronics Engineering or similar.
- 3 years of experience in a similar role.
- Knowledge of principles and practices in customer service.
- Green Belt or experience leading-executing six sigma projects.
- Knowledge of Manufacturing, Quality & Electrical testing Process.
- Mechanical & Electrical Drawings Knowledge.
- Manage of Quality Core Tools.
- Leadership, Proactive, Work under pressure & decision making.
- Knowledge & application of RCA Tools.
- Advanced English.
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: on site #LI-onsite
About the company
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...