Customer Support Specialist, Critical Power

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As the Customer Support Specialist, Critical Power, you will be responsible for supporting large direct customers of the US Critical Power business. You will also provide direction and assistance to internal and external channel work groups involved with direct customer opportunities and projects.

This position reports to

Sales Manager

Your responsibilities

• Support Direct Accounts outside sales team with technical, quotation, account management, and general communication
• Assist with planning and implementing strategies to maximize customer satisfaction
• Create and manage pricing for strategic partners of direct accounts
• Collaborate with customer service representatives for proper invoicing through SAP system, including the reconciliation of material prices to values indicated on a customer purchase order
• Develop trust with customers to be the first escalation point when they need assistance
• Generate cross-selling leads and make it easier to do business with ABB
• Identify and track upcoming sales opportunities
• Conduct trainings on the use of ABB commercial software
• Coordinate and lead CD&E reviews with customer and internal teams
• Support Critical Power team in meeting or exceeding assigned measurements (orders, price, overdue receivables)
• Understand market pricing and utilize to successfully close opportunities
• Provide customer feedback, competitive intelligence and hit-rate information to business and sales leadership
• Track opportunities, wins and losses in Customer Response Management (CRM) system;
• Participate in industry events to build relationships

Your background

• Bachelor's Degree from an accredited university or college (OR a high school diploma / GED with a minimum of 4 years of experience in Sales)
• Bachelor's Degree in Engineering or STEM related field
• Experience processing complex contracts
• Strong technical application, take-off, and proposal development skills
• Customer-focused mindset with proven ability to respond quickly to customer needs
• Strong coordination and influencing skills
• Demonstrated knowledge of electrical industry and ABB products
• Strong interpersonal and leadership skills
• Experience working with contractors & channel partners
• Knowledge of customer financial drivers / needs
• Six Sigma or equivalent Quality training
• Ability to utilize analytical software and sales tools
• Strong oral, written communication skills and presentation skills
• Candidates must already have a work authorization that would permit them to work for ABB in the US

More about us

ABB’s Electrification Global Markets organization is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner. #LI-Hybrid