Customer Support Specialist Temporary Maternity leave
Why you should apply for a job to ABB:
#93217762
Position summary
stakeholders You will be mainly accountable for: • Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. • Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. • Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts. • Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
Qualifications for the role
- Bachelor's Degree with experience in customer service.
- 2-3 years of experience in customer care and fix quality issues
- Knowledge of MS Office (Advanced Excel), ERP (SAP) FICO Model.
- Knowledge of Manufacturing, Quality & Electrical testing Process.
- Leadership, Proactive, Work under pressure and decision making.
- Advanced level of English
Benefits
- Retirement plan
- Life insurance
- Paid Parental leave (gender neutral)
- Accident insurance
- Wellbeing program
- Dental Insurance
- Flex days
- Employee Assistance Program (PAE)
- Development platforms: Spark, Harvard Manager Mentor and English Learning EF
More about us
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