In this position, you will be supervising a team of Service Engineers and Service Technicians working with PAPI Digital Service, Process Automation Process Industries (PAPI) in Westerville, Ohio. You will be responsible for hands on lead for the regional team for servicing, delivering system support, trouble shooting, emergency assistance, batches, upgrades, updates, additions and extensions of the “Operational Excellence” running software example MES, MOM, OMS at customer plants or as SaaS subscriptions while working to support those systems as well. Ensure successful hand over from Project Operations into Services and facilitate successful on boarding of digital solutions into the customer business environment together with its subsequent operations and maintenance. Exhibit an understanding of how to best meet contractual software services, support and maintenance procedures. Confirm all resources are regionally in place to service software on time in respect to possible SLA’s (Service Level Agreements) and on budget according to the services agreements. Ensure ongoing support and services delivery mechanisms and content meet the qualitative expectations of the customers. Align regional services and resourcing with global services resourcing and follow the sun models. Thus, the role is hands on the daily support services as well, not only lead. More like lead by example being the best service engineer working to support the customers.
Global Customer Success&Service Director
Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner. #LI-Hybrid
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...