Field Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Field Service Engineer, you will be responsible for executing medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver excellent customer service to satisfy customers. Reporting to Field Service Manager / Service Operations Manager, you will be coordinating, preparing, and ensuring that all materials, parts, and equipment are available and at the appropriate quality for Service activities. Preparing standard lists for ease of work.

This position reports to

Field Service Manager

Your responsibilities

• Performing medium to high complex Service tasks like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.)
• Ensuring customer satisfaction by executing Service work according to customer order and expectation. Creating and maintaining a good relationship with customers and understands their needs. Identifying new sales opportunities and takes influence in convincing the client for the complete service portfolio
• Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed. Creating standards or job durations
• Proactively identifying potential equipment failures and proactive corrective actions. Troubleshooting complex equipment failure and makes recommendations to avoid repeating the problem in the future
• Proactively identifying suggestions for product, quality and customer service improvement and discusses them with management for changes
• Actively ensuring that HSE practices are of high standard. Working to eliminate unsafe practices and incidents
• Consistently applying functional processes considering links to other teams

Your background

• Degree / Diploma in Engineering related disciplines
• Minimum 5+ years’ experience in Automation & Controls Systems
• Good understanding of HMI, DCS, Scada, PLC, IT, OT, P&ID, Safety & automation systems
• Preferable knowledge in ABB Automation Systems (800xA / Symphony S+)
• Experience in Maintenance / Testing & commissioning / FAT / SAT in Automation System
• Preferable working experience in Oil, Gas & Chemical plant/ Offshore/ Power & Water Industries
• Position is based in Singapore/Malaysia but require travelling & work outside of Singapore/Malaysia like Asian Region, Offshore & etc

Benefits

• Life insurance
• Flexible work practices
• Accident insurance
• Paid Parental leave (gender neutral)
• Sick pay

More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated Work model: hybrid #LI-hybrid