Field Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Field Service Engineer, you will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Reporting to Service Manager, you will be delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new service business opportunities for ABB

This position reports to

Service Manager

Your responsibilities

• • Contributing to customer satisfaction by planning and executing service work according to customer order and expectation.
• • Performing field service tasks, identifies technical problems, and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• • Preparing material lists needed for service activity and ensures that all materials, parts, and equipment are available and at the appropriate quality for Service activities.
• • Preparing all documents and customer reports to be signed by the customer representative. utilize all relevant tools.
• • Troubleshooting equipment/process failures and requests proactive corrective actions and makes recommendations to avoid repeating the problem in the future.
• • Proactively planning and executing work on a first-time right approach with customers, and ensures the job is done on time and on quality.
• • Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations.
• • Applying safety rules and safe practices as well as environmental responsibilities. Reporting unsafe practices and incidents.

Your background

• • Bachelor’s degree in relevant field.
• • Collaborative mindset with excellent written and oral communication in English.
• • Strong ability to drive and lead teams across different functions and departments.

Benefits

• Life insurance
• Accident insurance
• Flexible work practices
• Employee Assistance Program
• Paid Parental leave (gender neutral)

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: remote #LI-remote Work model: hybrid #LI-hybrid Work model: on site #LI-onsite