Field Service Engineer, EV Chargers (REMOTE)

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As a Field Service Engineer, you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service. ABB is seeking multiple Field Service Engineer’s to safely deliver service work at various customer sites and ensure it complies with ABB and customers’ standards, procedures., and policies. This individual is the face of ABB’s Electric Vehicle (EV) Charging service business the trusted advisor on a customer’s equipment condition.

This position reports to

Service Manager

Your responsibilities

• Travel by car or plane to customer site; most travel will fall within a 300 mile radius of candidate’s home office location, primarily Monday-Friday working hours, with overnight stays. Occasionally service calls may expand beyond this territory and require flexible working hours.
• Commission, configure, maintain, and repair complex electric vehicle charging equipment on a customer’s location.
• Partners with Third Party Service providers and internal remote technical support teams to effectively troubleshoot and resolve EV charger functionality.
• On site advocate for ABB EV Services. Strive to achieve the highest level of customer satisfaction in all transactions and identify opportunities to increase ABB’s service solutions to customers.
• Operates autonomously, responsible for booking travel with company travel tools, processing expenses in a timely manner, and other back-end office documentation as needed.
• Aids in development of standardized training documents and troubleshooting procedures and participates in fostering a knowledge share community within internal teams.

Your background

• Associates Degree in Electrical Engineering Technology or equivalent military experience and 5 years’ experience in a field service role OR High School Diploma with 7 years’ experience as in a field service role.
• Will also consider candidates with Industrial Automation or other such complex electronics/electrical troubleshooting or maintenance experience.
• Candidate must be detailed oriented, and willing to work within a fast-paced environment with constant change within his or her job responsibilities.
• Candidate must be able to operate autonomously and demonstrate a history of this capability.
• Candidate must be able to travel 80% of the time. Most travel will be within the continental US, occasional travel internationally for training.
• Knowledge of the EV charging industry is a plus.
• Knowledge of LOTO procedures, familiarity with UPS, and prior safety training or certification is a plus.
• Candidates must already have a work authorization that would permit them to work for ABB in the US – This position is not authorized for sponsorship.

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

More about us

ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner. #LI-Hybrid