Field Service Engineer/Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Field Service Engineer/ Specialist, will deliver site service for installation, preventive maintenance, trouble shooting, repair, basic application tuning, and upgrades of ABB low voltage drives (up to 690Vac, 1200Vdc) & drive control systems at our customer jobsites within the Motion Business Area. Various legacy drive types from GE (Glycol ether) could also be serviced, including their associated PLC (Programmable Logic Controllers) and HMI (Human Machine Interface) control systems. The Field Service Engineer/ Specialist is a semi- independent, remote role, which relies on support staff and peers of the Motion Service business. The Field Service Engineer/ Specialist must be a good communicator, as they are ABB’s customer focused representative on site. They must think on their feet, while projecting confidence and knowledge to the customer, all while understanding the customer’s needs and be accepting of their input. Must be able to work independently, follow service and business processes, independently solve problems while knowing when to seek guidance for complex problems. This role can be located remote in the US.

This position reports to

Service Team Leader

Your responsibilities

• Health, Safety, and Environment are the top priority of ABB. The FST (Field Service Technician) assesses risks & safety hazards, and then implements plans to ensure people and equipment safety. Our FST ensures that proper training and safety processes are consistently followed to keep self, coworkers, and other on-site personnel safe and secure
• They foster continuous improvement and open communications for a safe work site and work execution. FSTs bring attention to safety gaps and improvement opportunities. They complete required safety documentation, including the Job Safety Assessment and Permit to Work, along with a Service Report for every job
• FSTs must wear the required PPE (Personal Protective Equipment), at all times, including FR (Flame Resistant) clothing, eye & hearing protection, footwear, and gloves. The FST will require ABB electrical safety training, including: LOTO, NFPA70E, OSHA-10, and PICW (Person In Charge of Work). Any MSHA Parts 46/48, Wind Tower Rescue, and BOISET safety certifications are a plus
• Manage and address the Customer’s service needs and concerns in a timely manner. Document daily work activities in detailed customer service reports, and safety documents. Update and maintain business systems for tracking service fulfillment, equipment maintenance, and service history using the Installed Base process
• This is a customer facing role requiring constant professional & clear communications, both oral and written, with OEMs (Original Equipment Manufacturers), contractors, ABB leaders, and customers. Assist Sales personnel during Customer visits to explain capabilities of the MOSE (Motion Services) service team, and supports service proposal development
• Lead the site safety planning and documentation while on assignment. Empowered to stop work if any unsafe conditions arise. Support the development of training programs and training course content
• The FST is the technical resource for on-site drive and drive system installation, programming, configuration, maintenance, tuning, trouble shooting, and repair. Must be competent & comfortable in PLC programming and communication protocols for industrial applications

Your background

• Bachelor degree and 5 years or work experience OR Associate degree and 7 years of work experience OR High School Diploma/GED and 9 years of work experience required
• Travel up to 50% including overnight travel required
• Experience in engineering or technical support in an electro-technical industry highly preferred
• Experience in Drive Applications or Drive Field Service highly preferred including demonstrated technical experience in AC (Alternating Current) and DC (Direct Current) industrial drive applications
• Understanding of the electrical and mechanical engineering fundamentals as applied to LV drives and motors for industrial applications highly preferred
• Strong written and verbal communication skills. Experience with ABB drives equipment highly preferred
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner. #LI-Remote