Field Service Technician - Drive

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this position, you will provide technical support for Drives Service in Drives Service/Service/Motion in İstanbul/Turkey, delivering superior, professional service, remotely or on-site. Your hands-on experience and knowledge of customer needs will help you not only to build strong customer relationships, but also to actively identify and develop new business opportunities.

Your responsibilities

• Execute Service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines. Deliver excellent customer service to satisfy customers. Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.). Creates and maintains a good relationship with customers and understands their needs. Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed. Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Your background

• Vocational school or associate degree with electrical/electronics .
• At least 2 years of service technician experience in manufacturing or electrical industry.
• Knowledge of frequency convertors basics. Intermediate English skills, Turkish language is must.
• MS Office Skills is a must.
• Dynamic and enthusiastic profile with continuous-development mindset.
• Flexibility and quick adaption to frequent scheduling updates. Only on specific and pre-fixed schedule, availability to work during weekends and public holidays to provide 24/7 support. Up to 70% travel required.
• Current car driving license (type B)

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: remote #LI-remote Work model: hybrid #LI-hybrid Work model: on site #LI-onsite