Field Service Technician ELSE 3107

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Field Service Technician and will be the part of Electrification business area for Services division based in Longmeadow, South Africa. In this role you will be reporting to Guillaume Bester and will be responsible to execute service delivery according to agreed workflows and in accordance with ABB standard processes and safety guidelines, deliver excellent customer service to satisfy customer needs, take action to identify new Service Business Opportunities for ABB in co-operation with the customer and other ABB team members

Your responsibilities

• Applying safety rules and safe practices as well as environmental responsibilities and reporting unsafe practices and incidents, providing technical guidance to associates
• Contributing to customer satisfaction by planning and executing service work according to customer order and expectation and clear understanding of sense of urgency and care in the direct area of responsibility
• Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations, working with the customer to identify opportunities for improving the customers operations and eliminating pain points
• Utilizing the local practices for notifying the account team of opportunities, performing field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Coaching associate technicians and associate engineers, preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
• Preparing all documents and customer reports to be signed by the customer representative, utilizing all relevant tools, reporting work done in a timely manner and follows up when needed
• Troubleshooting equipment/process failures and requesting proactive corrective actions and making recommendations to avoid repeating the problem in the future, acting as trainer when needed, for field service associates and customers
• Proactively planning and executing work on a first-time right approach with customers and ensuring the job is done on time and on quality, identifying improvement needs and potential solutions for them in the way of working

Your background

• Certificate N6 / Diploma T3 from Technical Electrical Institute or Electrical Degree
• Minimum 5 years of experience in directly performing electrical fault finding and repair work in an oil and gas, mining, or similar industrial environment.
• Ability to read and interpret circuit diagrams, electrical schematics, wiring diagrams, SABS installation standards etc
• Fluency in both English and Arabic language is mandatory

Benefits

• Retirement plan

More about us

ABB’s Electrification business is responsible for the go-to-market strategy and generating profitable growth for the Electrification Business Area. Our 10,000 strong commercial team represents the portfolio of all Electrification Business Area Divisions in over 100 countries. Our unmatched domain expertise across key industry verticals and channels combined with our truly global footprint makes us able to deliver extraordinary business results, supporting our customers with solutions which address their current needs, whilst considering the future emerging trends such as Urbanization, Digitalization and Shift to Electricity and Sustainable Energy. Work model: on site #LI-onsite