#93790966
e Will you join us? Job description: 1. Define and Implement the Quality strategy • Develops and deploys Business Quality Improvement Plan, in line with the Engineering Delivery Platform and Operations strategy by engaging with the Business Lines and Engineering Delivery Platform (EDP) functional leaders to secure full engagement and buy-in of the ecosystem. • Set EDP Quality vision and purpose within the framework of Robotics CQE strategy. • Implement QMS, get sites ISO certified • Support RARO customer support development and deployment 2. Drive continuous improvement • Develops and deploys widespread Quality skills development to create a capable systematic problem-solving culture at all levels in the organization. • Responsible for creating a RA EDP Quality organization 'blueprint' for deployment across all dimensions of the organization. 3. Improve operations • Develops a strong Quality Culture across the RA EDP • Secures the customer quality experience is at the center of all we do from new product and application development to project engineering & management through production and application, system components technical support services. • Drastically changes the way we treat our customers with a real sense of urgency and care for our customers independent from where in the organization. • Develops seamless efficient end-to-end issue resolution processes starting with the customer and ending with the customer. • Deploys the APQP process within our New Product and application development process and promotes the usage of L6S toolbox across the organization. • Revisits and improves our RA EDP Quality dashboard including target setting and period reporting • Process coordinator for RA EDP's CCRP cases. 4. Communication and transfer of knowledge • Coordinates and develops an effective management cycle with a periodic review process of key Customer Quality issues • Manages regular communication forums across RA EDP's Quality network • Organize global best practices, problem-solving and lessons learned sharing to ensure efficient Quality governance, assurance, and transparency (Ops newsletter). • Organizes and manages the issue escalation process 5. Deliver results • Shares accountability with the EDP management team for the delivery of overall EDP Quality objectives and targets achievement. 6. Safety, Customer and Stakeholders • Promotes Safety, Customer (NPS), and Stakeholder (OPQ) requirements and feedback as key drivers for all Quality improvement activity. 7. People leadership and development • Functional manager for all EDP Quality teams. • Ensures, with the support of HR, that the EDP Quality teams are properly staffed, developed, organized, and empowered to enable effective leadership, support, and coaching on Quality improvement projects. • Provides input to the PDA review process and supports local Engineering Delivery Platforms in annual objectives/target setting. • With HR, drives functional competency assessments in order to develop adequate training for quality professionals across our business
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