Global Sales Operational Excellence Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all.

As an Global Sales Operational Excellence Manager, you lead a team of administrators and specialists to handle and coordinate customer support processes in local sales units, from customer enquiry to product delivery to after-sales service, to realize a complete sales process and to meet and exceed customer expectations. You will be part of the growing Marketing & Sales Team which now consists of >15 employees. Your team members are based in different parts across the world, bringing a diverse set of cultures and skills. The team has a drive for collaboration, focus, responsibility and transparency.

Your responsibilities

• Ensures achievement of established targets, through oversight and definition of improvement actions as needed.
• Focuses on achievement of inventory turn on finished goods, requested on-time delivery and Net Promoter Score.
• Offers technical advice and provides comment on enquiry specifications for customers/channels/Sales Specialists with regard to ABB products/systems/applications.
• Provides technical support during the technical meeting, product
• presentations and negotiations.
• Prepares offers in coordination with the local sales unit and Global Sales Specialists.
• Develops and Implements global standards, rules, tools, policies and processes related to operations/project execution and shares functional best practices and lessons learned across the organization.
• Ensures budget (volumes) and profitable growth targets are achieved in the respective countries and for all assigned Product Groups

Your background

• You have a master degree, preferably in Sales, Marketing or Electrical engineering.
• 7+ years of experience in sales, working as a sales manager with experience in business development, account management and cross-selling and leading a team.
• An understanding of contract negotiations, risk management, and commercial and legal terms.
• Exceptional spoken and written communication skills, negotiating skills, a customer-focused mindset, and a professional, “can-do” attitude
• Ability to work independently in a dynamic environment; manage multiple demands on your time, in cross-functional, virtual and international teams
• Willingness to travel

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. If you want to discover more about ABB, take another look at our website https://e-mobility.abb.com/ Our offer: We offer you a varying and responsible job in an international concern which feels very strongly about the development of its staff. You will have the freedom to assume a whole variety of responsibilities within a quickly evolving environment. You can also count on a competitive compensation package in line with your capabilities and experience. Work model: hybrid #LI-hybrid Are you interested in joining ABB E-mobility? We look forward to receiving your application online via the ‘apply now’ button below. For further questions, contact Tessa van den Hoek, via [email protected]