HR Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a core member of the Human Resource Team in Motion Drive Products, you will deliver HR service assistance to the HR community, business managers and employees. You will process complex and escalated HR requests related to multiple service lines for an assigned group of employees. The Human Resource Support Specialist (HRSS) enhances the human resource experience for all employees by providing a best-in-class employee and manager HR service and support. The HR SS is an on-site or local resource supporting employees and managers in a specific location or business area, division or function with the goal of facilitating resolution of employee and manager questions, concerns and transactions. In certain cases, the HR SS works closely with the Cary Contact Center team to provide additional support to more complicated or complex questions or issues. In addition, the HR SS will educate employees and managers on the HR self-service options in order to help them leverage those tools and resources, when appropriate, that also support the HR experience. The HR SS may also support the business by executing other HR related projects and initiatives and support the HR Business Partners to drive efficient work allocation, effective workforce management, system navigation (SAP, Workday, others) and people and talent management activities. In addition to our self-service features, this role is a key resource to employees and managers across the country to support their HR related needs including such things as payroll and benefits questions, issue management and resolution, and where to find HR information. It partners with local HRBPs and managers to maintain local HR master data, ensure date quality/accuracy, provide AskHR ticket/system support, and may provide HR data reporting and analytics. The position will also uphold a high standard of compliance with internal guidelines and procedures and a spirit of superior customer service and ongoing continuous and process improvement. The HR SS will log questions, problems, issues and resolutions in the AskHR system in order to track topics, trends, resolutions and resolution time and respond accordingly. In some cases, this position may also serve as the local Time Administrator for a group or facility. This role is located in New Berlin, WI and a fully onsite role.

This position reports to

Senior HR Business Partner

Your responsibilities

• Support Employees and Managers with day-to-day HR assistance
• Be available for "walk-in/call-in" support for employee and manager incidents and questions about payroll, benefits, and other HR needs
• Assist employees and managers in using Employee & Manager self-service tools
• Answers questions and address/resolve issues for employees and managers, where possible. Where not, liaise with GBS Operations US Front Office. Provide tracking and updates to the employee or manager, confirming when the situation is resolved, and tickets can be closed
• Provides proactive healthcare, retirement and miscellaneous benefits education, especially around open enrollment, life change events and other benefit and/or vendor changes
• Supports lifecycle administration including: Schedule interviews, assisting with job fairs, job bidding processes and other Talent Acquisition administrative tasks
• Onboarding administration - tracks all hires across designated population to ensure background check and drug screens are completed on time for start date, assists manager in ordering computer related assets, completes I-9 process, and ensures manager follows the Day 1/Week 1/Month 1 onboarding plan
• Offboarding administration – support managers in the termination process and in certain situations, processes terminations in relevant systems, provides offboarding information, and coordinates asset returns/cancellations and system terminations, special tasks for retirements
• Partner with the Cary Contact Center to address more complicated or complex employee’s questions or issues
• Supports the procurement of temporary or contract staff, as needed
• Supports employee event planning and execution
• Assist HR Business Partner with basic HR reporting
• Provide administrative support for local site HR processes (step increase schedules, fit for duty exams, local training, bulletin boards, vacation pay requests, new badges, etc.)

Your background

• Bachelor degree in Human Resources, Business or related field OR Associate degree and 2 years of experience required.
• Working understanding of human resource principles, policies, practices, and procedures required.
• Previous experience in a support role providing a high level of customer service while being very detailed oriented with highly confidential information is required.
• Ability to function well in high-paced environment with a lot of ambiguity is required.
• Strong proficiency with Microsoft Office Suite, Superior Excel skills highly preferred (such as V-Look Up, formulas and dashboard framework).
• PHR or SHRM-CP credential is preferred.
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner. #LI-Onsite