IS Hosting Technical Service Manager for Technical Platform Service

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IS Hosting Team Lead for Technical Platform Service is accountable to deliver and to orchestrate the delivery of IS Service Line operations activities. Coordinates and supervises internal and/or external 3rd party supplier resources for the effective delivery and operational performance of the services in scope ensuring continuous improvement and compliance.

This position reports to

IS Technical Platform Lead Hosting

Your responsibilities

• Leads a technical specialist team that ensures the management and maintenance of global IS platform activities related to Hosting Service in IS Infrastructure Service Domain
• End-to-end accountability of the SMTP, Patching service operations
• Executes short- plus long-term strategic plans to assure IS platform capacity attains current and future needs
• Identifies potential for improvement in the Domain Service delivery and facilitates actions in the relevant Services team to optimize the operation
• Holds the responsibility for technical assurance, improvements, and lifecycle management for platform services in scope
• Oversees any process related to 3rd party and internal IS supply related to domain service delivery and operation
• Acts as the point of escalation for IS Supply for the assigned services

Your background

• BSc degree with 10+ years of hands-on experience in IT infrastructure services on a large scale.
• Deep knowledge in email system (SMTP) and Patching management.
• Experience as people manager, able to manage a global team consist of local and remote employees.
• Strong service management skill is a MUST (ITIL V4 certified).
• Previous experience in IaaS, Identity Access Management and Hosting service is a plus.
• Cultural awareness and can work in a complex, multicultural and global team.
• Excellent Written and Verbal English.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: remote #LI-remote Work model: hybrid #LI-hybrid Work model: on site #LI-onsite