Computer (PC) Hardware, Software, Applications, Voice Over Internet Protocol (VOIP), Peripherals and manufacturing equipment. Applying strong IS (Information Systems) infrastructure technology knowledge and expertise to support infra-structure activity within all IS process domains. #LI-Onsite
This position reports to
Provide hardware and software support including break/fix, imaging, inventory, post build set up, new user set up and peripheral installation.
Configure and manage Multi function printer (MFPs) and printing solutions including large MFP devices (Xerox), Label Printers (Zebra), and small use laser printers (Xerox). Support end users with secure printing solution (VPSX)
Audio & video conference room support for Microsoft Teams Rooms (Poly, Lenovo, Crestron Flex, Crestron NVX)
Mobile device configuration support, Multi Factor Authentication, O365, Networking (iOS and Android)
Provide end user support on VOIP environment including handsets and software-based phone.
Provide end user and guest support and coordinate with local and global services on troubleshooting activities; work with Country Infrastructure team on staging and refresh projects.
Support manufacturing environment, support technologies required for continued business operations including off hours support and on call rotation.
Support the installation of new IS solutions/services in regards of the required infrastructure, or the changing of existing IS solutions/services; when involved, deliver the appropriate IS solution/service infrastructure in time, in budget and at quality.
Provide leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice normally without carrying line responsibility.
Bachelor's degree in Information Systems or related field preferred.
Minimum 5 years of experience in an enterprise End User support role required.
Fluent in Microsoft Office and Support of O365.
Understanding of Networking Topology, Concepts and Server Infrastructure.
Extensive Windows 10 knowledge and support experience.
Experience in programming or scripting in an Information Technology (IT) environment is preferred.
Experience with manufacturing processes, procedures and factory IT programs preferred.
Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us
ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website https://www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.