IS Performance Manager

IS Services. The work model for the role is: Hybrid. #LI-Hybrid This role is contributing to the ABB IS Services based out in Bangalore. You will be mainly accountable for: • Applying end to end Performance Management framework across IS Services • Facilitating the governance of IS Business Service performance, establish service performance management cycle with regular reporting and follow up on the measurements with relevant stakeholders. • Reviewing data collection and provides input and requirements to Measurement & Reporting team for the visualization and automation required to support measurement • Developing data analysis reports for decision making, and proactively communicate data trends that may impact services, products and processes • Collaborating with all key Business IS and IS Services stakeholders to ensure alignment of the various KPIs and other metrics and to ensure that the framework for performance management is aligned with both consumer and business interests • Supporting IS Service Owner and IS Process Owners in the definition of KPIs to ensure Service Levels are in line with organizational objectives and priorities along with providing advice and guidance for effective use of KPIs and measures within the organization
Qualifications for the role

• Above 5 years of relevant experience in IT with focus in Service Level Management (SLM) or above 5 years of experience in roles connected to performance measurement and reporting or above 5 years of solid experience working with analytical tools (e.g. Power BI, Tableau, etc.)
• Solid knowledge using the reporting capabilities into ServiceNow and automating data to visual reports.
• Bachelor's degree in technology or anything similar.
• Comprehensive understanding of ITIL processes and Service Integration and Management (SIAM) concepts.
• Excellent analytical skills and a deep understanding of the overall context of business processes and IS technologies
• Excellent skills in data interpretation and translating business needs to visualized report
• Excellent interpersonal and communication skills, with fluent spoken and written English

More about us

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for. We value people from different backgrounds. Apply today for your next career step within ABB and visit https://www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.