IS Support Process Specialist

ABB

2.9

Bengaluru, India

Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.

  • #85652007

    Position summary

    IS Support Process Specialist

    Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

    You will be working as IS Support Process Specialist , reporting to IS Manager Change Control and will be a part of IS Services division located in Bangalore, India. You will be responsible to defines, manages and monitors processes to meet requirements for IS services by planning, measuring, and improving all aspects of IS services. A key resource, a definitive source of knowledge processes, who contributes their expertise to enhance organizational effectiveness and support the organization’s vision and strategic direction.

    Your responsibilities

    • Providing governance over timely delivery of Change Requests per-formed by IS Suppliers including documentation, tasks completion in accordance with the defined Change Management Process
    • Driving operations-related governance meetings (CAB/Change advisory board), including the preparation of the meeting agenda
    • Managing emergency and expedited change requests to ensure business continuity within critical services
    • Guides, supports and motivates IS Service and Product owners to implement and follow the established guidelines for changes within GBS IS
    • Tracking and tests Change Control ITSM Tool enhancements and improvements
    • Leading failed the Change Exemption process for the IS Suppliers

    Your background

    • Bachelor’s degree in Computer Science, Information Technology or a related discipline
    • At least 4 years of relevant experience in Service Management area (Change, Release, Incident) in large enterprises within a global environment
    • Good understanding of ITIL and Service Integration and Management (SIAM) concepts, Change Management (CHMG), Level 5"
    • Excellent analytical skills and a deep understanding of the overall context of business processes and IS technologies
    • Outstanding verbal and communication skills

    More about us

    ABB’s shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, GBS provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning. Work model: on site #LI-onsite

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    About the company

    Industry: Electronics: Manufacturing

    ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...

    Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.