MOM/MES Customer Success Specialist

ABB

2.9

(7)

United States

Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.
  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.
  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.
  • #89657521

    Position summary

    iver value to our customers. Onboarding specialist, focus on new product introductions and new product releases, requiring a deep understanding of our products technology and functionality aswell as the value it provides. Provide in-depth technical product support at the introduction of new products to our internal stakeholders to enable successful market launch and customer deployments. Support project teams in key customer project from analyzing the use case to providing the best solution. Guide them through custom developments and deployments of application. Working closely with our Product Management, R&D sales and operations teams to deliver outstanding solution to our customers and identifying new opportunities for product enhancements.
    Your responsibilities

    • Owns and drives the internal customer engagements by being the focal point between project team and R&D for the specific customer engaments.

    • Provides digital solution technical support during technical meeting and product presentations,

    • Support local project teams to determine most suitable digital solution to meet customer needs.

    • Guide and support project team and act as the single point of contact between project team and R&D.

    • Software Engineering expertise and Leadership

    • Demonstrates deep understanding and technical expertise in all aspects of software engineering covering area of Software development / UX/ software quality engineering / software testing / cyber security / software release / support and maintenance / and project management.

    • Strong ability to map the product roadmap and priorities to customer projects.

    • Able to contribute ideas in their own area of expertise.

    • portfolio by suggesting new features, functionality and variants.

    • Sets the priorities in coordination with product managers based on customer needs.

    • Provides consultative assistance in supporting the use of products with the goal of improving productivity and efficiency.

    • Customer Centricity & Stakeholder Management

    • Ensures customer and stakeholder expectations are being met through continuous and proactive engagement

    • Connects with engineering and design teams to collect feedback on the existing products. with a strong technical background, relate to the suggestions that these teams have and channel feedback to product managers and R&D

    • Innovation and creativity

    • Prioritizes the incorporation of new concepts, original ideas and methods while keeping the big picture in mind to promote innovation and creativity.

    • As a creative thinker, identify, prioritize, and advocate for the largest opportunities

    Your background

    • Bachelors or Masters Degree in Computer Science, Software Engineering or equivalent

    • 5+ years of experience in software product development targeting large and complex industrial applications -

    • 5 + years of experience on system analysis, architecture, and design and experience with a variety of relevant Web Services technologies, including RESTFUL APIs (XML, JSON), SOAP APIs and Microservices

    • Expertise in Microsoft technologies like C#, .Net, ASP.NET MVC, .Net Core

    • Expertise in Web technologies, Azure, Nodered, Cumanda and Openshift

    • Have good knowledge of Multi-Tier Architecture, CI/CD, DevOps, Agile Methodologies

    More about us

    ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website https://www.abb.com. #LI-hybrid

    Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.
  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.
  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.