O2C Specialist




San Luis Potosí, Mexico


Position summary

O2C Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Responsible for the efficient and effective operational management of account receivables process aaccording to global policy and direction from Order to Cash Global Team. Following up on customers’ accounts, providing assistance to the business and ensuring accurate tracking and processing of Order to Cash transactions. Support the Customer, Business and Sales.

This position reports to

Accounting & Reporting Mgr-Receivable

Your responsibilities

  • Supporting part of portfolio of 8+ countries with more than 130 thousand customers.
  • Processing Accounts Receivable transactions, such as cash application and internal trade payments, and ensuring accurate and timely reporting.
  • Collaborating closely with your customers and other relevant stakeholders to ensure that they stay informed, maximizing customer satisfaction.
  • Presenting strong knowledge in Order to Cash process, understanding the differences of the country specifics across the organization.
  • Participate in Collection sessions with the Business, Controlling, Credit Risk Management and Country/Cluster Credit Managers.
  • Liaising with Internal and External Stakeholders (Front Office/Business/3rd Party Customers located globally).
  • Conducting monthly review of customers’ accounts for countries in scope.
  • Interacting with Business and Sales team on customers’ accounts receivable issues.
  • Monitoring compliance to Global Policies.
  • Close communication with external customers, related to Accounts Receivables: Overdues, Disputes, Payment Information, and other inquiries.
  • Supporting internal business units via phone, email and workflows.
  • Close cooperation with Process Specialist to implement new tools, systems, etc.

Your background

  • Master’s/bachelor’s degree in Finance, Banking, Accounting or Financial Audit.
  • Minimum 3 year experience in accounts receivables, acting as O2C Senior Specialist or similar role in a global organization.
  • Strong analytical, interpersonal and communication skills, Customer service and problem resolution experience.
  • An ability to cooperate in a dynamic and learning environment, to develop good relationship with external customers, Business and other supporting teams.
  • High level of accuracy and attention to details, pro-active and “can do” attitude.
  • Proficiency in business English; use in global hub environment.
  • Continuous Improvement mindset and experience in developing cash & collection process.
  • A knowledge of SAP4HANA will be an asset, FSCM module and Autobank will be an asset.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website https://www.abb.com. Work model: hybrid #LI-hybrid

Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.