Operations System Support Analyst




Phoenix, AZ


Position summary

Operations System Support Analyst

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Operations Systems Support Analyst, Phoenix is responsible for bridging the gap between the technical environment and the business by gathering requirements and using data analytics to assess, processes, outline problems, opportunities, and solutions, to support business decisions for new or changed IS solutions/services. They are responsible for identifying and management resolution of system data maintenance and troubleshooting hardware and network related issues. The scope of work is limited to data maintenance and ops support. It does not include any systems coding.

This position reports to

Projects Operations Manager

Your responsibilities

  • Provide technical support to end users by identifying and management resolution of system data maintenance and troubleshooting hardware and network related issues
  • Respond to incident tickets in a timely and efficient manner
  • Systems Level 1 ops support
  • Subject matter experts of operational systems including but not limited to MARC, Blue Yonder suite
  • Identify, propose, advise process improvements and IS solutions/services
  • Sharing knowledge and guiding others on implementation and operation, using understanding of existing IS application technology and business requirements
  • Proactively support the installation, management, maintenance, and optimization of internal and cross functional processes
  • Execute all assign task in accordance with IS and operational processes according to the agreed RACIS specification
  • Ability to navigate across all processes within the distribution network
  • Provide Operations support by troubleshooting, data maintenance and submission of IT request
  • Partner with internal and external providers to support system optimization
  • Working closely with operations and coordination with network support to update and maintain systems hardware (defined as RF guns, tablets, printers)
  • Validate Data Maintenance changes before moving to Production

Your background

  • Bachelor’s degree in Information Technology, Computer Science, or related field and 2 years of related work experience, or AS degree and 4 years of related work experience.
  • Blue Yonder Suite (WMS, TMS, OMS, LMS) Experience or 2+ Years of DC Operational Experience
  • Strong communication and interpersonal skills
  • Ability to work independently and as a team
  • Candidates must already have a work authorization that would permit them to work for ABB in the US


  • Retirement plan
  • Life insurance
  • Disability insurance
  • Healthcare plan
  • Wellbeing program

More about us

ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day – orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website https://www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_https://20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_https://formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 https://A.M. - 5:00 https://P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@https://abb.com. Resumes and applications will not be accepted in this manner. #LI-Onsite

Why you should apply for a job to ABB:

  • 4/5 in overall job satisfaction

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.