CommunityJobsAdviceEventsReviewsFor EmployersFor ClientsCoach Connect
CommunityJobsAdviceEvents
JOB SEARCH

Order Management Specialist-Customer Service

ABB

2.9

(7)

Ciudad Apodaca, Mexico

Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.
  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.
  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.

    • #93139474

    Position summary

    ole is: #L-Hybrid This role is contributing to the ELECTRIFICATION team and stakeholders You will be mainly accountable for: • Ensuring the resolution of customer issues, including order, technical, and payment-related issues. • Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc. • Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility. • Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.
    Qualifications for the role

    • Bachelor's degree in Finance, Accounting, Business or similar.
    • +2 years of experience working in similar position.
    • Knowledge of Manufacturing, Quality & Electrical testing Process.
    • Type of Experience: Manufacturing / Cost Accounting / Finance.
    • Knowledge & application of RCA Tools.
    • Manage of Quality Core Tools and Customer Support Role.
    • Knowledge in ERP (SAP) FICO Model, OFFICE, Advanced Excel and SAP.
    • Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.
    • Advanced level of English

    More about us

    We value people from different backgrounds. Apply today for your next career step within ABB and visit https://www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

    Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.
  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.
  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.