Order Management Specialist

ABB

2.9

Ciudad Apodaca, Mexico

Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.

  • #85628369

    Position summary

    Order Management Specialist

    Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

    Provide internal and external customer support (e.g., technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

    This position reports to

    EL Customer Operations Manager

    Your responsibilities

    • Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
    • Monitoring the status of orders.
    • Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
    • Ensuring a positive customer experience by giving them regular updates and clarification.
    • Observing the overall process and trends across inquiries and identifying improvement areas.

    Your background

    • Bachelor´s degree in administration, financial, economics or similar.
    • Knowledge of SAP.
    • 2 years of experience in similar position.
    • Knowledge of Microsoft Office.
    • Advanced English level.

    More about us

    We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid

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    About the company

    Industry: Electronics: Manufacturing

    ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...

    Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.