Why you should apply for a job to ABB:
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Position summary
Order Management Specialist
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Sales Support Specialist - Customer Support is the first point of contact for customers and business partners. In this role and using your customer service skills and knowledge, you will aid the team by reacting to customer inquiries.
This position reports to
Customer Support Manager
Your responsibilities
- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.
Your background
- Bachelor´s degree in administration, financial, economics or similar.
- Knowledge in SAP.
- 2+ years of experience.
- English Advanced Level.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid
About the company
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...