Product Support Specialist




New Berlin, WI


Position summary

Product Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Product Support Specialist, you will be ensuring superior customer experience by solving the most challenging issues from customer sites globally - during the whole product life cycle in ABB Motion System Drives in New Berlin, Wisconsin.

This position reports to

Product Engineering & Quality Manager

Your responsibilities

  • Take care of the critical customer issues with a collaborative and customer centric mindset
  • Act as the single contact from PE&Q to drive results and to meet customer expectations per schedule
  • Lead technical investigations with teamwork and propose suitable solution packages. Communicate the plan and progress effectively and implement the site solutions timely
  • Proactively and systematically prevent issues based on learnings from the customer sites or data analysis across the whole installed base
  • Analyze monthly warranty reports for System Drives and collaborate with the global team to reduce field failures and increase product availability
  • Communicate Field Service on the product updates in field. Maintain and improve the data quality of the installed base for greater transparency and more meaningful data analytics
  • Advance troubleshooting and decision-making with a data-driven approach
  • Simplify and optimize the processes of how we interact and collaborate internally and externally

Your background

  • Bachelor degree in Electrical or Electronics Engineering and 5 years of experience with power electronics equipment required
  • Travel up to 10% required
  • Medium voltage drive or field service experience highly preferred
  • Strong focus on safety practices and dedication to following all relevant workplace safety guidelines
  • Ability to prioritize your tasks correctly and to stay focused with resilience in a dynamic environment and ability to work independently
  • Motivation and passion for the position, a customer-centric and collaborative mindset
  • Candidates must already have a work authorization that would permit them to work for ABB in the US


  • Retirement plan
  • Life insurance
  • Disability insurance
  • Healthcare plan
  • Wellbeing program

More about us

ABB System Drives is a global supplier of high-power, high-performance drives, drive systems and packages for industrial processes and large infrastructure applications. With our industry leading technology and global support, we help our customers, partners and equipment manufacturers with asset reliability, performance improvement and energy efficiency in mission critical applications. Our people and culture are the foundation of our success. We all together make the difference for our customers every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 https://A.M. - 5:00 https://P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@ Resumes and applications will not be accepted in this manner. #LI-Hybrid

Why you should apply for a job to ABB:

  • 4/5 in overall job satisfaction

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.