Quality Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Quality Specialist for Electrification Business Area in Tokyo, Japan, you will be responsible for taking ownership of handling and administrating resolution of customer quality issues (Technical, Warranty, Product Quality) by coordinating with Sales, Operations, Supply Chain Management, Product Marketing Management, Feeder Factories, and other internal and external stakeholders.

This position reports to

EL Sales Support Manager - Technical Sales Support

Your responsibilities

• Taking ownership of product quality issues for Japan market
• Working with all stakeholders (internal and external) to ensure complete issue resolution to customer’s satisfaction
• Analyzing root cause of problems and ensure permanent corrective and preventative actions are implemented to prevent reoccurrence
• Ensuring high quality customer experience from initial complaint through to final resolution
• Monitoring product defect PPM and work with relevant stakeholders to decrease PPM over time
• Identifying and monitoring trends in product defects and work with feeder factories to resolve
• Utilizing ABB Tools to support case management
• Ensuring Salesforce (SFDC) to track cases and record case details and resolution

Your background

• Strong communication skill for making a good relationship with customers, and all other internal and external stakeholders
• Global communication skill for collaborating with factory (Fluent English - TOEIC score 700 or more)
• Native level of Japanese skill (JLPT N1 level)
• Strong technical knowledge of industrial low voltage electrical products and equipment
• Electrical Engineering degree or equivalent “on the job” technical experience
• Proficient skill of MS-Office 365

Benefits

• Retirement plan
• Accident insurance
• Flexible work practices
• Paid Parental leave (gender neutral)
• Transportation Allowance

More about us

ABB Smart Buildings digitally transforms commercial, industrial and residential buildings for the highest comfort, efficiency, safety and security - enhancing quality of life in buildings of the future through safe, smart and sustainable electrification solutions, services and products. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website.