Regional Technical Advisor

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Regional Technical Advisor (RTA) effectiveness necessitates initiative, creativity, and drive. They exercise leadership to work toward improving the entire service organization. In addition to their individual efforts, the national team orientation allows the RTAs to share information and build experience on new technologies much faster. This also allows the entire service organization to benefit from the technical strengths of individual members. An RTA works independently and consults with other staff to install, modify, test or repair ABB products and equipment. They represent the Company as a consultant for both internal and external customers, resolving highly complex technical and business issues while promoting and maintaining good customer relations and safeguarding the Company's interests.

This position reports to

Regional Technical Advisor Manager

Your responsibilities

• Provide leadership and ownership of highly complex and diverse engineering activities and related analyses associated with major field projects
• Work with field engineers and customers to drive issues to resolution
• Provide technical advice to customers and less experienced field engineers
• Mentor and develop field engineer skills such as: technical expertise, product certification, customer management and business objectives. This requires close relationships with field engineers and various Company departments to achieve an effective and cohesive team
• Collaborate with Training and Technical Support teams to enhance and deliver training for certification objectives
• Prepare or provide input for proposals and provide technical support for sales team
• Represent the Company in conferences with customers, consulting engineers, contractors and vendors
• Provide technical and business advice involving major projects and/or highly complex problems
• Evaluate various types of information to determine causes of problems or malfunctions
• Coordinate or recommend repairs or other means to achieve resolution and prevent recurrence
• Propose to customers, ways to optimize their operations by such means as utilizing more efficient, state of the art equipment and contracting for maintenance and inspection services
• Develop customer contacts and, in conjunction with other support groups, establish strategies for obtaining new business and meeting financial objectives
• Prepare or provide input for proposals and provide technical support for sales teams
• Perform Field service assignments by adapting to varying conditions at customer facilities while operating within estimated resources and ensuring quality
• Take decisive actions involving highly complex technical matters to eliminate or minimize adverse impact, ensure quality and operate within budget
• Maintain strong communications and negotiations skills and coordinate activities
• Adjust to revised priorities and unforeseen problems at customer facilities while meeting tight schedules
• Involves considerable travel and/or location at customer locations and being on call
• Work might involve non-standard schedules at off-site locations with exposure to varying environmental conditions

Your background

• Bachelor’s degree in Engineering, Computer Science, or technical / advanced degree required
• 8 years related experience in a similar field (preferably Process Automation) preferred
• Exceptional analytical, communication and leadership skills
• Must be accountable and a self starter as well as a team player
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner. #LI-Hybrid