Sales Order Processing Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As the Sales Order Processing Manager, your role will be to manage, develop and coach the Drives Service Motion sales support team in Wauwatosa, Wisconsin aiding the sales organization in finding optimal solutions to meet customers’ needs. This position will be accountable for leading a team of sales order processing specialists, responsible for processing and fulfilling customer orders. In addition, the team leader will be an active contributor in several process improvement projects focused on improving our ease of doing business.

This position reports to

Senior Manager, Sales Operations

Your responsibilities

• Responsible for the sales order processing function, ensuring all customer transactions are processed in a timely manner and with a high degree of accuracy
• Use in-depth knowledge of Salesforce and SAP to provide specialized support to the sales order management team
• Lead automation and process improvement efforts in sales order processing function
• Engage with internal process owners and business stakeholders as necessary to understand and improve collaboration between teams
• Establish regular reports and KPIs (Key Performance Indicators) for sales order processing function. Review and analyze performance against standards and prepares improvement plans
• Collaborate with customer service function to provide support on order related issues
• Analyze open sales order backlog, improving our ability to meet our customers’ requirements and financial objectives

Your background

• Bachelor’s degree with 2 years of relevant work experience OR an Associates’ degree with 4 years’ of relevant work experience required OR high school diploma/GED and 6 years relevant work experience
• Experience in customer service and leading people required
• Must have a good understanding of business processes and associated tools, as well as proper management of opportunity sales cycles
• Strong experience in SAP sales order processing required
• Experience with Microsoft Excel, PowerBI, and Salesforce case management is preferred
• Candidates must already have a work authorization that would permit them to work for ABB in the US

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner. #LI-Hybrid