Sales Supp. Special.-Techn. Sales Supp.

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The role of the regional technical support engineer is to provide pre/post-sales support for Drive Product (DP) customers, partners and sales team, and develop key partners and sales team technical competence for DP in the region, main driver in the region to accelerate product changes by tackling issues in sales and commissioning phase.

Your responsibilities

• • Member of Drives Product Technical Product Management department, reporting directly to the Technical Product Management Manager, working location is in Xi’an
• • Contact window of customer case in region, to provide technical support to front end sales in terms of pre-sales and post-sales activities
• • Customers support in bidding documents, drive and motor selection, field commissioning and filed quality problem handling
• • Product technical training to channel partners and end user to promote DP products and help to improve overall technical competence
• • Study on specific industry application know how and share/exchange knowledge of application and best practices within local and global teams
• • Gather customer pilot feedback and competitor intelligence to Product Management and Product Marketing
• • Customer issue escalation to Beijing Technical Product Management team and follow up technical support actions

Your background

• • Bachelor and above degree in Power Electronics, Electrical/Electronic or Automation Engineering is preferred

• • 5 years of experience in engineering or technical support related to automation or drive products

• • Need frequently travel and provide detail travel reports.
• • Strong customer focus awareness, problem solving and consultation skills
• • Good English and Chinese communication skills

Benefits

• Life insurance
• Disability insurance
• Accident insurance
• Sick pay
• Meal allowance

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: remote #LI-remote Work model: hybrid #LI-hybrid Work model: on site #LI-onsite