Sales Support Specialist, (80 – 100%)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

A key role in assisting the sales team, the Sales Support Specialist (Back End Sales) prepares internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinates with relevant resources to have complete case ownership and to increase customer satisfaction. In this role, your strong technical, commercial and market knowledge will assist you in providing customers with efficient and effective solutions. You are working in a close relationship with the sales engineers

Your responsibilities

• Preparing formal technical and commercial offers with clear contract terms
• Ensuring the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management and other internal/external teams
• Aiding sales colleagues in specifying optimal, cost-effective solutions to meet customers’ needs
• Providing assistance and input in meetings, product presentations and negotiations (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice)
• Answering technical queries from engineering teams and delivering vital information to risk reviews
• Studying customers’ needs and competitors’ offerings through market intelligence and insight from sales teams
• Preparing and analyzing regular statistics (e.g. forecast) using available tools and collecting relevant information

Your background

• Minimum 3 years of experience in relevant Sales area, experience in similar positions
• Knowledge of SAP, MS Office, SalesForce
• Self-motivation, curiosity and a desire to learn about new technologies
• A collaborative, solution-focused approach, and strong written and spoken communication skills
• A technical degree with strong commercial affinity or a commercial degree with a technical flair should be available
• Fluency in English and German, French would be an asset

Benefits

• Canteen
• Flexible work practices
• Childcare

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application (documents submitted in English are appreciated). The recruiting process is being led by Raphael Messer, Talent Partner ABB Switzerland Ltd. If you want to discover more about ABB, take another look at our website www.abb.com. ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate