Sales Support Specialist - Customer Support

ABB

2.9

(7)

San Luis Potosí, Mexico (Remote)

Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.
  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.
  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.
  • #90595307

    Position summary

    • Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

    • Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.

    • Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.

    • Ensures a positive customer experience throughout the entire process.

    • Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.

    • Tracks regular sales performance against the target and shares insights with the management.

    Your background

    • Bachelor's Degree in Electrical, Mechanical, Electromechanical Engineering or related.

    • Two years of experience working in Customer support.

    • Portfolio Management/Business Strategy/Market Intelligence.

    • Type of Experience: Manufacturing / Cost Accounting / Finance.

    • ERP (SAP) FICO Model, OFFICE, Advanced Excel.

    • Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.

    • Advanced English.

    More about us

    We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website https://www.abb.com. Work model: remote #LI-remote Work model: hybrid #LI-hybrid Work model: on site #LI-onsite

    Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.
  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.
  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.