Sales Support Specialist - Customer Support

stance) and coordinating with relevant resources to have complete case ownership and to increase customer satisfaction.

Your responsibilities

• Ensuring the resolution of customer issues (https://e.g., order, technical, payment) by coordinating with sales, operations, supply chain management, and other internal or external teams. Coordinating resolution with after-sales service and/or Spare Parts teams
• Recommending appropriate solution for customer requests, and coordinating with related teams to ensure the complete handling of the request (https://e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place
• Informing customers about issue status based on inputs and clarifies any questions. Ensuring a positive customer experience throughout the entire process
• Preparing and analyzing regular statistics (https://e.g. forecast) using available tools and collecting relevant information service
• Developing, implementing and maintaining customer support processes. Participating in customer support related development projects (https://e.g. tools, competences, resources)
• Tracking regular target performance and provides results to management

Your background

• BE/ B-tech in Electrical Engineer
• Minimum 5+ yearers of work experience required
• Customer handling experience in order execution
• Good verbal and written communication skills

More about us

The Large Motors and Generators Division offers a comprehensive product portfolio of large AC motors and generators. From general purpose to highly customized designs, synchronous motors and high voltage induction motors provide high efficiency, reliability and availability across all major industries and applications, including some in the toughest and most demanding environments. The division also has a long track record of designing and building generators for wide range of industries, including power generation, marine, oil and gas, mining, and data centers. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website https://www.abb.com. Work model: on site #LI-onsite It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.