Sales Support Specialist- Internal Sales & Logistic Support

ABB

2.9

Subang Jaya, Malaysia

Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.

  • #84551507

    Position summary

    Sales Support Specialist- Internal Sales & Logistic Support

    Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

    Join us as Sales Support Specialist – Customer Support where you will be providing internal and external customer support (e.g., technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction in Motion Business area. Reporting to Sales Manager and will be based in Subang Jaya,Malaysia.

    Your responsibilities

    • Ensuring the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
    • Coordinating resolution with After-Sales Service and/or Spare Parts teams.
    • Recommending appropriate solution for customer requests and coordinating with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place
    • Proactively informs customers about issue status based on inputs and clarifies any questions
    • Ensuring a positive customer experience throughout the entire process.
    • Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting relevant information
    • Tracking regular target performance and providing results to management.
    • Coordinating with the logistics department to ensure the timely delivery of products to customers
    • Communicating with freight companies to resolve any shipping or delivery issues
    • Tracking and updating customers on the delivery status of their orders.
    • Working with the logistics department to identify and resolve any issues with inventory or warehousing
    • Collaborating with the logistics department to develop and implement efficient logistics processes
    • Managing and maintaining logistics-related data and records.
    • Identifying and reporting any logistics-related problems or concerns to management
    • Continuously monitoring logistics costs and identifying areas for cost savings

    Your background

    • Diploma or Degree in finance
    • We welcome fresh Graduate to apply or up to 5 years of experience in sales support
    • Experience working with SAP, Excel & Sales force is preferable
    • Has experience working with end users, vendors, and internal sales team preferably with a logistic support environment
    • Strong Communication skills
    • Ability to communicate with customers, logistics department and sales admin end.
    • Ability to communicate with freight companies department as well

    Benefits

    • Life insurance
    • Accident insurance
    • Paid Parental leave (gender neutral)
    • Sick pay

    More about us

    The IEC LV Motors Division is a global market leader focused on helping industries, cities, infrastructure, and transportation increase energy efficiency. The division offers a full range of energy efficient low voltage motors, including SynRM (synchronous reluctance) motors to help customers reduce power bills and cut emissions. With rugged designs, a global footprint and application expertise, IEC LV motor solutions have a well-earned reputation of improving reliability and productivity in the most demanding applications We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated

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    About the company

    Industry: Electronics: Manufacturing

    ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...

    Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.