SAP Service & Release Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

We are an international pioneering technology leader that is writing the future of industrial digitalization. To strengthen our Benelux IS Department, we are looking for a SAP Service and Release Manager which has a great sense of responsibility, takes ownership and leads with a pro-active customer focus and has a profound SAP background. In this role you will have end-to-end responsibility for managing day-to-day Operations of our SAP BNL environment and drive SAP changes, bundled in SAP releases, to successful implementation. As an SAP Service and Release Manager in the ABB IS organization, you will have the opportunity to work in a high-paced, international environment, solve complex problems, participate in building our IS solution capability and grow together with the rapidly developing business.

This position reports to

IS Manager

Your responsibilities

• Independently secure all operational aspects and availability of the BNL SAP application and surrounding environment (interfaces); act as IS Application manager and backup of the SAP Application owner.
• Work in close contact with business (key users), IS management and service providers (mainly) on SAP related operational topics.
• Manage cross functional escalations of incidents, coordinate with business, ABB IS and service providers.
• Monitor and improve quality of the application support processes and services provided by 3rd party service providers.
• Monitor Service Level Agreements with involved parties.
• Coordinate technical changes and/or small projects.
• Coordinate process changes in application support processes (Incident- and change management, user access management)
• Manage IS change application (Solution Manager).
• Plan, prioritize SAP changes into Releases.
• Monitor and report progress on changes in Releases.
• Communication of final release contents.
• Coordinate Cutover of SAP releases.
• Coordinate handover to Operations.
• Maintain and Publish Release schedule.
• Charging of Release changes to business.
• Pro-actively search for continuous improvement on SAP Release management.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor's degree in the field of IT or equivalent SAP experience.
• Minimum of 7 years hands-on and leadership experience supporting SAP platforms.
• Solution Manager (CHARM)
• ITIL
• SAP basis , e.g. transport management.
• Project management (e.g. Prince2)
• Flexibility, pro-activeness, organizational sensitivity.
• Taking end-to-end Ownership.
• Basic knowledge of IT infrastructure.
• Coordination skills, experience with offshore outsourcing partners (India).
• Excellent communication skills, Dutch and English.

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together. Our offer: We offer a challenging management position in a professional multinational company working in and on the Energy Transition. This position is a varied job in an international group which works on the development and opportunities of its staff. You will have the freedom to assume a whole variety of responsibilities within a quickly evolving environment. You can also count on a competitive compensation package in line with your capabilities and experience. Interested? Register your CV and apply online via www.abb.nl by clicking on ‘Careers’. For questions regarding the open position please contact Jacqueline Pereboom, George Hintzenweg 81, 3068 AX Rotterdam, e-mail: [email protected], tel.: + 31 (0)10-4078214. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.