Senior Customer Success Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Customer Success Manager, you will be responsible for helping customers be successful in achieving the expected outcomes from their One Care agreement purchases with ABB. These outcomes, depending on the customer could be a variety of things: Downtime risk reduction, Maintenance cost reduction, knowledge flight risk reduction, etc. You will be interacting with people from different disciplines: delivery, portfolio, customer support, sales, etc. to help customers achieve their stated outcomes and optimize their experience with ABB. Your goal will be to help ABB translate those successful outcomes with customers into high agreement renewal rates and expansions of our agreement scope with those clients. You will also play a significant role in the shaping of the Customer Success Management practice by assisting with the creation of processes and procedures.

This position reports to

VP - Service Sales

Your responsibilities

• Manage and execute relevant activities within assigned customers throughout their contract lifecycle: LAND, ADOPT, EXPAND and RENEW.
• Activities above include but not limited to productive hand-offs from sales, successful onboardings, effective adoption motions, periodic business reviews with customer stakeholders, expansion and renewal motions
• Achievement of renewal targets within assigned customers
• Assisting sales team in the achievement of expansion targets within assigned customers
• Assist in the development of Customer Success Processes and Procedures

Your background

• Bachelor degree and 12 years of relevant experience within a complex business environment required
• Travel up to 30% required
• Prior experience in Customer Success Management strongly preferred
• Experience in the management of recurring revenue offerings highly preferred
• Strong analytical, communication and leadership skills required
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected] Resumes and applications will not be accepted in this manner. #LI-Hybrid