Service Coordinator

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Service Coordinator occupies an important position in the execution of Service projects and activities performed by Motion & Drives Service Engineers team in Belgium and Luxembourg. You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on-site service jobs, ensuring that the process is seamless, from quotation to acceptance by the customer. Reporting to the Service Manager, during the execution of a service job you will act as the key point of contact for the customer, Field Service Engineers, our factories and external suppliers.

This position reports to

Service Manager

Your responsibilities

• Acting a key point of contact (mail and telephone) for customers and service engineers
• Planning Service Engineers’ maintenance interventions with our customers inclusive the logistics flow
• Providing work description to engineers for the service execution and prepare job safety plans where needed according to ISO, VCA norms
• Following-up all ongoing projects to ensure effective project delivery
• Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system
• Reporting and taking required action towards our customers and sales team based on maintenance reporting
• Identifying key improvement opportunities in products, services and processes, and disseminating the findings

Your background

• Can-do mentality, with a collaborative, solution-focused approach and strong written and spoken communication skills
• Proven organizing skills with an eye for details
• Stress-resistant, remains calm at peak times and convincingly set the right priorities
• Technical service related experience is a strong plus but not a must
• Willing to develop both your planning skills and your technical affinity is key
• Self-motivation, curiosity and a desire to learn about innovative technologies
• Proficient in Dutch and French. English being an asset.
• Excellent communication skills with a powerful customer focus
• Proficiency with Microsoft Office. SAP is an asset

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid