Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

From rapid response, performance improvement to operational efficiency and life-cycle management, customer service is one of our fastest-growing areas. ABB's Control Systems team of industrial automation professionals delivers solutions and services ensuring our customers get the most out of their investment. Our automation and digitalization solutions help improve safety, plant and enterprise productivity, while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers’ challenges and opportunities. Automation Service Canada supports customers with ABB automation solutions, operating in a wide range of industrial and utilities markets, across Canada. Our customers operate mission critical 24x7 processes which rely on ABB support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and to optimize their operations. You will execute service work with Automation Service Canada, specializing on automation systems provided by ABB. Located in Edmonton, reporting to the Automation Service Manager, you will act as a field service representative providing on-site and remote services to customers. You will work with other ABB field service personnel in Western Canada, with an extended network of professionals within Canada, North America and globally.

Your responsibilities

• This role will be a key point of contact for all technical requirements after the system start-up, executing maintenance programs and commissioning new automation systems.
• Lead and/or participate in the installation and commissioning of new systems.
• Design, implement and execute maintenance programs to maximize the availability and operational effectiveness of customer control systems.
• Consult with and advise customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
• Troubleshoot equipment and process problems, provide recommendations, and implement solutions to eliminate root causes.
• Prepare and present reports to customers for new installations, maintenance, audits and other services.
• Deliver occasional training to our customers on ABB control systems.
• Provide ABB leadership with recommendations for product, quality and customer service improvements.
• Regular travel within Western Canada and the rest of Canada is required to provide on-site services. This may include occasional travel to the USA and internationally for both customer on-site services as well as training.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s Degree in Engineering or College Diploma with a focus on Instrumentation and Control.
• Minimum of 5 years’ experience with industrial automation and electrical systems and associated controls. Knowledge and field experience with ABB control systems (SymphonyPlus, 800xA) is a definite asset.
• Strong IT skillset, knowledge and experience with Microsoft operating systems, virtualization, cyber security and networking setup & troubleshooting.
• Strong technical problem-solving skills.
• Strong customer focus and the ability to relate well to customer needs, strong interpersonal, leadership, and organizational skills.
• Must be able to work in a multi-disciplined service environment, often in high pressure situations.
• Good communication skills, including the ability to write technical reports and speak effectively with customers.
• Health, Safety & Environment focus with excellent safety track record.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. #LI-hybrid