Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. From rapid response, performance improvement to operational efficiency and life-cycle management, customer service is one of our fastest-growing areas. ABB's Control Systems team of industrial automation professionals delivers solutions and services ensuring our customers get the most out of their investment. Our automation and digitalization solutions help improve safety, plant and enterprise productivity, while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers’ challenges and opportunities. Automation Service Canada supports customers with ABB automation solutions, operating in a wide range of industrial and utilities markets, across Canada. Our customers operate mission critical 24x7 processes which rely on ABB support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations. You will execute service work with Automation Service Canada, specializing on automation systems provided by ABB. Located in Vancouver, reporting to the Service Manager, you will act as a field service representative providing on-site and remote services to customers. You will work with other ABB field service personnel in Western Canada, with an extended network of professionals within Canada, North America and globally.

Your responsibilities

• From rapid response, performance improvement to operational efficiency and life-cycle management, customer service is one of our fastest-growing areas.
• ABB's Control Systems team of industrial automation professionals delivers solutions and services ensuring our customers get the most out of their investment. Our automation and digitalization solutions help improve safety, plant and enterprise productivity, while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers’ challenges and opportunities.
• Automation Service Canada supports customers with ABB automation solutions, operating in a wide range of industrial and utilities markets, across Canada. Our customers operate mission critical 24x7 processes which rely on ABB support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations.
• You will execute service work with Automation Service Canada, specializing on automation systems provided by ABB.
• Located in Vancouver, reporting to the Service Manager, you will act as a field service representative providing on-site and remote services to customers. You will work with other ABB field service personnel in Western Canada, with an extended network of professionals within Canada, North America and globally.

Your background

• Bachelor’s Degree in Engineering or College Diploma with a focus on Instrumentation and Control.
• More than 5 years’ experience with industrial automation and electrical systems and associated controls. Knowledge and field experience with ABB control systems (SymphonyPlus, 800xA) is a definite asset.
• Knowledgeable on non-ABB DCS/PLC would be an advantage.
• Strong IT skillset, knowledge and experience with Microsoft operating systems, virtualization, cyber security and networking setup & troubleshooting.
• Strong technical problem solving skills
• Strong customer focus and the ability to relate well to customer needs, strong interpersonal, leadership, and organizational skills.
• Must be able to work in a multi-disciplined service environment, often in high pressure situations.
• Good communication skills, including the ability to write technical reports and speak effectively with customers
• Health, Safety & Environment focus with excellent safety track record

Benefits

• Retirement plan
• Wellbeing program
• Healthcare plan
• Accident insurance

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. "For the 4th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine and has been ranked #1 within the industry category. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, and Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. #LI-Hybrid