Service Engineer

ABB

2.9

Doha, Qatar

Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.

  • #84889533

    Position summary

    Service Engineer

    Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

    You will be working as Service Engineer, will be the part of Process Automation Business Area for Measurement & Analytics division based Doha, Qatar. In this role you will be maintaining cordial relationship with customers and be an enabler to generate sales enquiries and have to be ready to travel within the region and globally if required for service needs, undertaking training assignments for customer and channel partners as needed

    This position reports to

    Local Division Manager PAMA

    Your responsibilities

    • Performing the after sales site execution function at local level, with full accountability of running the day-to- day operation and to over achieving customer expectations through lean, faultless operational execution (Care, Customer, Cost, Cash) in an extended value chain and at the lowest total cost
    • Owning and delivering local division / site-level RELEX KPIs in line with ABB expectations, accountable for ensuring compliance with global and local standards, rules, policies and procedures related to after sales site execution, in alignment with the respective group, BA, divisional and regional policies
    • Introducing local division / site-wide standards and guidelines, standardized processes, and KPIs, being accountable for site risk management, validating and improving reliability and effectiveness of after sales site executions
    • Having complete knowledge of service requirements for gas analyzers and chromatograph, handling customer site independently for service requirements like commissioning, AMC, shutdown and emergency maintenance, telephonic support and training
    • Having thorough knowledge of analyzer shelters and cabinets, possessing adequate knowledge to commission, troubleshoot and service the analyzer systems.
    • Planning and scheduling of activities for ensuring maximum output within less time, planning for self-training well in advance for various products and solutions offered, seeking factory and SIU support as and when required to complete the activities
    • Keeping proper records for the activities done and ensure service billing on regular basis, pushing for ABB service portfolio and support sales in getting service orders and working knowledge of various analyzer software
    • Engaging with factory / SIU from engineering stage and be present for Pre-FAT, FAT, SAT, and other activities and undertaking training for customers and partners as required

    Your background

    • Degree / Diploma in Instrumentation Engineering
    • 5+ years of experience in Analytical service, good knowledge and understanding of ABB Analytical product portfolio
    • Ability to work with multinational and multi-cultural team based globally
    • Fluency in English language is mandatory

    Benefits

    • Retirement plan

    More about us

    ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably Work model: on site #LI-onsite

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    About the company

    Industry: Electronics: Manufacturing

    ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ...

    Why you should apply for a job to ABB:

  • We focus on the areas where we can make the biggest impact: reducing carbon emissions, preserving resources and promoting social progress.

  • ABB has flexible work options depending on job compatibility without compromising customer service or impacting colleagues.

  • ABB has launched a gender-neutral global parental leave program granting 12 weeks of paid leave for primary caregivers.