Service Engineer - Robotics

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Execute Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. You will be responsible for providing routine maintenance and on-site or remote technical support. The position involves travelling, mainly in Romania, as you will be providing hands-on assistance at customer sites

This position reports to

Robotics Service Manager

Your responsibilities

• Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)
• Contributes to customer satisfaction by executing Service work according
• to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them
• internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Troubleshoots simple equipment failure and makes recommendations to
• avoid repeating the problem in the future.
• Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents

Your background

• Basic experience in Robotics Service / Commissioning working as Service Commissioning Engineer with Robotics and Automation business
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing relevant products
• Knowledge of Robot Studio will be considered as an advantage
• Ability to travel to domestic (western part of Romania) and/or international sites
• Good English language. Native Romanian is a must
• Proven leadership skills, with a collaborative, solution-focused approach and strong written and spoken communication skills

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: on site #LI-onsite ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate